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Crowne Plaza Dubai Festival City, Dubai

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From98US$ /night
Check-in
31Mar2025Select date
Check-out
01Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Dubai Festival City, Dubai, United Arab Emirates

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Room
Max:
3 persons
34 m² 
Bed options:
2 Single beds
City view
Shower
Heating
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Standard King Room Waterfront View
Max:
3 persons
48 m² 
Bed options:
1 King-size bed
Lake view
Shower
Heating
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Diplomatic King Suite
Max:
2 persons
12 m² 
Bed options:
1 King-size bed
Lake view
Shower
Coffee machine
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Getting around

A list of all available modes of transport

City Centre
Dubai 5.9 km
Airports
Dubai Creek SPB (DCG) 6.5 km
Dubai (DXB) 18.9 km
Train
Creek Station 1.2 km
Dubai Healthcare City Station 2.8 km
Underground
Creek 1.2 km
Al Jadaf 1.6 km
Bus
Bus stop400 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Sports & Fitness

  • Fitness centre
  • Golf course
  • Sports trainer

Guest Parking

  • Electric kettle

Services

  • Free shuttle service
  • Valet parking
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Dinner

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Heated swimming pool
  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Pool with view

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Garden furniture
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Location

Dubai Festival City, Dubai, United Arab Emirates
Map view
street view
Dubai Festival City, Dubai, United Arab Emirates
Nearby
Mall
Dubai Festival City
420 m
Restaurants
Hard Rock Cafe
400 m
Festival Blvd Zone 8A
Vista Bar & Terrace
70 m
Al Rebat Street Lobby Level
Anise
90 m
Crescent Drive Lobby Level
Black Tap Craft Burgers & Shakes DFC
920 m
Intercontinental Hotel Dubai Festival City Water Front Level
Fish and Company
90 m
Dubai
Pierre's Bistro & Bar
910 m
Promenade Level
The Fish House
910 m
Waterfront Level InterContinental Dubai Festival City
Marks & Spencer Cafe
380 m
Festival City Festival Blvd

Reviews and Ratings

Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Delicious breakfast
Annoying bathroom glass
Far from main action on Sheikh Zayed Road
8.2/10
Great
Rooms
8.2
Location
8.4
Service
8.9
Dining
8.0
Guest reviews
8.2/10
based on 24 reviews
9.0
9.0/10 based on 5763 reviews
Tom
United Kingdom, May  2024
8.2/10

Upon arrival, the room had a bad smell, but the staff promptly addressed it by sending beautiful flowers, which was a lovely touch. The room had all the necessary amenities. The service was friendly overall, except for a negative experience with a receptionist. The location is excellent, close to Festival City Mall, though some staff members were uncooperative. Dining at Zaytoun was up to standards, especially for a quick breakfast before meetings. The facilities were well-maintained.

Rooms
8.0
The room initially had a bad smell, but it was promptly addressed with a thoughtful gesture of flowers. It had all the necessary amenities.
Service
7.0
The service, overall, was friendly. However, there was a negative experience with a receptionist.
Location
9.0
The location is fantastic, with proximity to Festival City Mall, but some staff members were uncooperative.
Dining
8.0
Dining at Zaytoun was enjoyable and up to standard.
Facilities
9.0
The facilities were well-maintained.
Sandra
United States, April  2024
8.8/10

I absolutely loved my stay at this hotel! The rooms were spacious, quiet, and had a comfy bed along with a good A/C cooling system. The breakfast was delicious with a great variety, and the service was top-notch. Being attached to the DFC mall made the location perfect for all types of visitors. Highly recommend!

Rooms
9.0
I found the rooms to be well isolated, comfy, with good lighting, and a fast and steady wifi connection.
Service
9.0
The staff went above and beyond, especially by decorating our room for our anniversary. From the front counter to the room service, their courtesy was exceptional.
Location
8.0
The hotel's connection to the Festival City Mall was so convenient for dining and shopping needs, although it was a bit far from the Sheikh Zayed Road action.
Dining
9.0
I truly enjoyed the outstanding dining experience, especially the breakfast buffet with plenty of choices.
Facilities
9.0
The hotel facilities were great, offering everything from room service to car hire and laundry services.
Great location
Annoying bathroom glass
Bobby
United Kingdom, April  2024
7.8/10

The hotel is conveniently located near a huge shopping mall but lacks a bidet shower in the rooms, which was disappointing. Guests can avail of a 1-hour room extension. The set toiletries like shampoo and soap had a bad smell.

Rooms
7.0
The rooms were clean and comfortable but lacked a bidet shower, which was disappointing. The proximity to a huge shopping mall was a plus.
Service
9.0
The service was exceptional, especially Mr Harman's offer to upgrade the booking. Miss CM, Nacera, Mr Ayed, and Mr Fayed were super amazing and attentive, making our honeymoon stay brilliant.
Location
8.0
The location is wonderful, but we had to spend over 100 dirhams on taxis daily. However, the proximity to the Festival Mall and IKEA is convenient.
Dining
7.0
The dining experience was good and tasty with a reasonable spread of continental and Asian items, although it was a little below top rating. The traditional Greek products were incredible.
Facilities
The facilities were good, but the pool area needs a coating to prevent feet from burning when getting in and out.
Ian
United Kingdom, March  2024
8.0/10

I had a mixed experience at the hotel. The rooms, though they came at an extra charge, were clean, spacious, and offered a nice view. The service was exceptional, especially from the staff at the 'Anise' Restaurant, who were attentive and courteous. The location was convenient, close to a bustling shopping center, but a bit far from the city center. The dining experience was a highlight, with delicious meals served, although service indoors could be faster. Overall, a stay with highs and lows.

Rooms
7.0
The rooms were clean, spacious, and had a nice view.
Service
9.0
The service from the restaurant crew was amazing and a credit to the Hotel Manager.
Location
8.0
The hotel's location was fantastic, near a huge shopping center with lots of activities.
Dining
8.0
The dining experience was really lovely, especially at the Anise. The staff was helpful and courteous.
Facilities
8.0
The facilities were good overall.
Great service
Room price
David
United Kingdom, March  2024
8.8/10

I had a delightful stay at the hotel with its clean and wonderful rooms. The staff was incredibly helpful and friendly, making our anniversary even more special. The location was perfect, offering a beautiful view, and the dining experience was simply amazing with a variety of tantalizing dishes. However, some facilities could be improved for a more enhanced stay.

Rooms
9.0
The rooms were super clean, comfortable, and wonderful. We were provided a room upon our arrival with a lovely gesture of showing the World Cup. Rating: 9/10
Service
9.0
The staff was exceptionally helpful and very friendly, especially Honielyn from Zaytoun restaurant and Ryan from housekeeping. Their service around the pool was top-notch.
Location
9.0
The hotel's location on the fifth floor offered a beautiful view with several swimming pools and greenery. It was perfect, away from the main area but with plenty of amenities around. Access to the Festival City Mall and water taxi across the creek made exploring easy. Rating: 9/10
Dining
9.0
The dining experience was sensational with flavors from Japan to the US. The staff was amazing, and the freshly prepared dishes were exceptional.
Facilities
8.0
The facilities offered everything we needed for a comfortable stay, but some improvements could enhance the overall experience.
Great location
Facilities can be improved
Frank
United States, February  2024
8.6/10

I had a wonderful experience at this hotel. The rooms were fantastic, offering lovely views of the sea. The service was top-notch, with the staff going above and beyond to ensure a memorable stay. The location was ideal for a relaxing getaway, although a bit far from the city center. The dining options were diverse but lacked some kid-friendly choices.

Rooms
9.0
I stayed on a very low floor with a breathtaking sea view. The room was very nice and comfortable.
Service
10.0
The service was exceptional. From the front counter to room service, everyone was attentive and helpful. The hotel even had a personal touch with the GM checking on guests.
Location
8.0
The hotel is connected to a shopping center, making it convenient for all needs. It's located by Dubai Creek, offering a peaceful atmosphere away from the bustling city center.
Dining
7.0
The dining experience was good overall, catering to a diverse international crowd. However, some kid-friendly options were lacking, which could have enhanced the experience.
Facilities
9.0
The hotel offers a range of facilities, from car hire to laundry services, ensuring a comfortable and convenient stay.
Francis
United States, February  2024
6.6/10

Staying in this hotel was a wonderful experience overall. The rooms, with a water/pool view, were beautifully decorated with fresh roses, offering a lovely view of Dubai for a supplement. The service was top-notch, with professional and helpful staff who ensured my room had an excellent view on the Creek. The location, perfect next to the mall and airport, was ideal for shopping, but a bit far from the main action on Sheikh Zayed Road. The dining experience was tantalizing with a variety of flavors but could have more options for kids. The facilities were great, and the hotel even had an Intercontinental transparent pool.

Rooms
The rooms were the best, decorated with fresh roses and featured a beautiful view of Dubai. Rating: 9/10
Service
The staff was really professional and helpful, from check-in to the restaurant staff, offering great attitude and assistance. Rating: 9/10
Location
The location was perfect next to the mall and airport, great for shopping, but a bit far from Sheikh Zayed Road. Rating: 7/10
Dining
The dining was tantalizing with flavors from around the world, but could have more variety for extended stays and kid-friendly options. Rating: 8/10
Facilities
Great facilities including an Intercontinental transparent pool.
Amy
United States, February  2024
8.2/10

I had an amazing stay at this hotel with clean and tidy rooms that were spacious and offered a good view of the creek. The service was outstanding, especially from Honielyn at Zaytoun restaurant and Ryan from housekeeping. The location was superb with all-day sunshine and a gentle creek breeze, though a bit far from the city center. The dining experience provided fresh meals, albeit with limited variety. Overall, a great choice for a comfortable and friendly stay.

Rooms
9.0
The rooms had everything needed, were clean and tidy each time we arrived back from breakfast, so efficient, spacious, and kept very clean. The view of the creek was a bonus.
Service
9.0
The service was amazing and very helpful. Special thanks to Honielyn from Zaytoun restaurant and Ryan from housekeeping. Check-in was handled really well, and the staff were professional, friendly, and helpful.
Location
8.0
The hotel is super with sun all day and a nice gentle creek breeze. It's not too far from the airport, offers a sea view, and has direct access to Festival City Mall.
Dining
7.0
The dining experience was made from fresh ingredients, though the variety was limited. Missed a few meals but the food quality was good overall.
Facilities
8.0
The facilities were well-equipped and the hotel provided a pleasant atmosphere for a comfortable stay.
Paul
United Kingdom, February  2024
8.8/10

Our honeymoon stay was truly magical at this hotel. The rooms were excellently decorated with fresh roses, meeting high standards. The service was incredibly lovely and helpful, especially at the concierge. The location was perfect for us, overlooking the creek and near great shopping options. The dining experience was tantalizing with a wide range of flavorful dishes. Overall, a wonderful experience with some minor room for improvement.

Rooms
9.0
The rooms were brilliant, decorated with fresh roses, and of good standards as expected.
Service
9.0
The service was extremely polite, friendly, and welcoming.
Location
9.0
The location was perfect for our stay, overlooking the creek and close to the shopping mall.
Dining
9.0
The dining experience was outstanding, with a wide selection of dishes to suit all tastes.
Facilities
8.0
The facilities met our needs efficiently.
Ella
United Kingdom, February  2024
9.0/10

I had a wonderful experience at this hotel. The rooms were great, very nice and comfortable, with the convenience of being able to walk to the mall. The service was exceptional, with charming and very welcoming staff who accommodated all our requests. The location was excellent, close to the airport and attached to Dubai Festival City, offering a perfect setting to explore. The dining options were really good, and the facilities were outstanding.

Rooms
9.0
The room booked from Booking was very well designed and spacious with a wonderful view of the Creek, clean, and had a nice view of Dubai Creek.
Service
9.0
The staff were charming, welcoming, and very friendly, trying their best to accommodate our needs.
Location
10.0
The location was excellent, close to the airport and attached to Dubai Festival City, providing easy access to amenities and shopping.
Dining
8.0
The dining experience was really good, with a wide selection of food offerings, and the convenience of walking straight into the Festival City Mall.
Facilities
9.0
The facilities were outstanding, offering everything needed for a comfortable stay.
Graham
United Kingdom, January  2024
7.8/10

The hotel was great for shopping at the mall, but the rooms had a strong mildew odor causing allergies. The service was excellent, and the location was perfect for shopping and close to the airport. The dining experience was good but crowded. The hotel facilities were enjoyable.

Rooms
7.0
The rooms were nice and comfortable but had a strong mildew odor.
Service
9.0
The service was excellent and very helpful.
Location
8.0
The location was perfect for shopping at the mall and close to the airport.
Dining
7.0
The dining experience was good with a wide selection but crowded at times.
Facilities
8.0
The hotel facilities were great.
Elizabeth
United Kingdom, October  2023
8.0/10

The hotel had rooms that were not dark enough for good sleep, with a peculiar odor in the toiletries that I hope they change. Despite being slightly smaller than other 5-star hotels I've stayed at, the rooms are larger than usual hotels.

Rooms
7.0
The rooms were not dark enough for good sleep and had a strange smell in the toiletries, but they were larger than average hotels.
Service
9.0
The staff were extremely engaged and the service was excellent, with very clean facilities.
Location
8.0
The hotel's location was great, near a nice mall and close to Festival City and the airport.
Dining
7.0
The dining was really good, with a wide selection of food offerings enjoyed on the outside terrace, although it lacked some options, receiving a rating of 7.
Facilities
9.0
The facilities are excellent, with room service, dry cleaning, airport shuttle, and free shuttle service available.
Gavin
United Kingdom, October  2023
8.6/10

The hotel provided a room at our arrival, which was also clean and wonderful. I had a great night yesterday, and the comfort level was excellent. However, the shampoo and soap had a bad smell; I hope they consider changing to a different brand.

Rooms
8.0
The rooms were clean and wonderful. I had a great night yesterday.
Service
9.0
The service was amazing, very friendly and helpful. The staff tried their best to accommodate our early check-in and late checkout requests.
Location
9.0
The location was perfect, away from the main area but with plenty of amenities around, including access to the Festival City Mall through the hotel. I liked the option to take the water taxi across the creek to reach the metro for other locations.
Dining
8.0
The dining options were international and tasted good. The variety was great with lots of delicious choices.
Facilities
9.0
The hotel was on the fifth floor with beautiful views, several swimming pools, and greenery. The location near the Festival City Mall offered different pools and a great waterfront experience.
Mike
United Kingdom, October  2023
8.8/10

The hotel was perfectly located with beautiful views and greenery, offering multiple swimming pools. The rooms were spacious, well-equipped, and provided immediately upon our arrival. The staff, especially Hossam, were incredibly helpful and offered a warm gesture upon our check-in.

Rooms
9.0
The rooms were spacious and had all the necessary amenities for a comfortable stay.
Service
9.0
The service was exceptional, with Hossam and the team going above and beyond to assist us.
Location
8.0
The hotel's location was a bit away from downtown Dubai but provided a local feel and was walkable to water taxi and Dubai Festival Mall.
Dining
9.0
The dining experience was fantastic, offering tantalizing dishes from a variety of cuisines with friendly and courteous staff.
Facilities
9.0
The facilities were top-notch, with beautiful swimming pools and green surroundings.
Spacious rooms
Away from downtown
Eugene
United States, October  2023
8.2/10

Staying at the hotel was a mix of great experiences. The rooms were quite large with a good bathroom, and the beds were very comfortable. However, I felt it was not worth the extra charge. On the bright side, they surprised me with beautiful flowers in the room, which was a lovely touch. I appreciated the option to avail a 1-hour extension when needed.

Rooms
8.0
The rooms were large, with a good bathroom, and the beds were very comfortable. The beautiful flowers in the room were a nice surprise.
Service
9.0
The service was exceptionally good and attentive. The staff, especially at the 'Anise' Restaurant, were extremely polite and helpful. As a solo traveler, I enjoyed the small interactions and found the staff super friendly.
Location
7.0
The location was good, connected to the mall and providing easy access. While it was lovely being inside a big shopping center and having an excellent breakfast at Festival City Mall, it seemed that the hotel was not very cooperative with its guests.
Dining
9.0
The dining experience was really good, with a wide variety of food offerings. I particularly enjoyed dining on the outside terrace and the convenience of walking straight into Festival City Mall for shopping and restaurants.
Facilities
8.0
The hotel offers a range of facilities such as room service, car hire, dry cleaning, and more. The facilities seemed well-equipped and convenient for guests.
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31Mar2025Select date
Check-out
01Apr2025Select date
Rooms and Guests2 Guests, 1 Room